If you encounter an error when after clicking Activate, nothing happens, you should try the following steps:
- Open the Start menu (Or press the Windows[⊞] key on your keyboard), type wmimgmt.msc and press the Enter key;
- Click on Local WMI Control (Local), then click on More Actions (or Right-click) and select Properties;
- Inspect the General tab and observe if there are any failures noted in the pop-up window;
If the first line of the text field does not say Successfully Connected to, then users or members of the IT department should perform the following sequence of actions:
- Open the Command Prompt as an Administrator;
- Navigate to C:\>windows\system32\wbem;
- Perform the following commands:
- regsvr32 /s %systemroot%\system32\scecli.dll
- regsvr32 /s %systemroot%\system32\userenv.dll
- regsvr32 cimwin32.dll
- mofcomp cimwin32.mof
- mofcomp cimwin32.mfl
- mofcomp rsop.mof
- mofcomp rsop.mfl
- for /f %s in ('dir /b /s *.dll') do regsvr32 /s %s
- for /f %s in ('dir /b *.mof') do mofcomp %s
- for /f %s in ('dir /b *.mfl') do mofcomp %s
- regsvr32 wmisvc.dll
- wmiprvse /regserver
Should there be any further issues, please contact support[at]pvcase.com and we will review the situation.