To ensure seamless operation and a secure experience with PVcase, it's essential to configure proxy connections correctly. Proxy connections act as intermediaries between your network and our servers, allowing us to validate your license and deliver the full range of functionalities our products offer. Without access to our servers, we cannot provide these services. To maintain uninterrupted access, please ensure the following links are whitelisted by your network or IT team.
Here's a list of the links that ensure everything runs smoothly.
Required
Authentication and licensing
These proxy connections are essential for maintaining authentication and licensing, ensuring a secure and reliable performance:
Shading location selection
The following link is required to load maps for shading location selection:
Optional
These connections are not mandatory, but highly recommended, as they offer a richer, more interactive experience with PVcase.
Report bugs and crashes
We do our best to ensure our tools function correctly, but occasional errors may still occur. This link allows you to send bug and crash reports directly to our Customer Support team:
From inside PVcase Ground Mount, you can report any issues you're facing using the Report problem option:
Share ideas and suggestions
Have a groundbreaking idea or a challenge you’re facing? Share them directly with our Product teams.
For PVcase Ground Mount, use this link:
You can also access it from inside the tool, selecting the Submit idea option:
For PVcase Roof Mount, select Submit feedback option:
Your input is collected only with your consent to our permission settings.
Access support and knowledge resources
Need more help or extra tips? Through this link you can access our Help Center for comprehensive support and guidance on the PVcase tools: