IT Admin: Updating to the latest version – Help Center | PVcase

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If your organization requires IT approval and administrative rights for updates, an IT Administrator should follow the steps below to briefly access the PVcase License Manager and download the necessary files.

Note: If no IT approval is needed, users can follow this guide to update to the latest version on their own.

Step 1: Requesting Company Admin access

To download the installation files, you must first be designated as a Company Admin within the PVcase system.

Reach out to your PVcase Customer Success Manager or, if unsure, contact our Customer Support at support@pvcase.com.
Include the following details in your request:
- Full Name
- IT Title
- Corporate Email Address
- Phone Number
- City & Country
The PVcase team will process the request. Once approved, you will receive an automated email from the PVcase License Manager containing your login credentials.
Click the link in the email to set up your password.

Note: If you’ve had a prior PVcase license, or an existing account in the License Manager, the automated email might not be sent. Instead, go directly to the License Manager and select Reset Password to access your account.

Step 2: Downloading and Installing the update

Once you have access to the License Manager, you can proceed with the installation on the end-user's computer.

Log in to PVcase License Manager using your new admin credentials.
Navigate to the downloads section and download the latest .msi installation file. Make sure AutoCAD is closed before proceeding.
Run the downloaded .msi file on the user's computer and follow the on-screen installation prompts. Ensure that AutoCAD is completely closed on the user's computer before proceeding.

Step 3: Post-Installation Verification & Troubleshooting

After the installation is complete, open AutoCAD on the user's computer to verify the setup.

1. Verifying the plugin

Look for the PVcase plugin under the "Add-ins" tab in AutoCAD.

Missing Plugin? If the plugin does not appear (which is common when the user is transitioning to a brand-new computer at the same time), open the AutoCAD App Store. Search for and select either PVcase Ground Mount or PVcase Roof Mount to manually re-link it.

2. License activation

The user may be prompted to re-enter their PVcase license key (e.g., if their previous license expired before the update).

How to retrieve the key: If prompted for an activation key, the end-user (not the IT admin) must log into their own PVcase License Manager account, navigate to the "PVcase for AutoCAD" section, and copy their activation key.

Why keep PVcase updated?

Updating PVcase to the latest version is a standard software lifecycle practice that ensures security, compliance, and operational efficiency.

Security & Stability: Updates patch vulnerabilities, deploy critical bug fixes, and mitigate operational risks to maintain infrastructure stability.
Compatibility & Collaboration: Ensures seamless data exchange across teams. Running outdated versions risks file corruption or data loss when opening projects created in newer releases.
Technical Debt Reduction: Incremental updates are low-risk. Delaying updates creates significant technical debt, making future migrations complex and prone to deployment failures.
Official Vendor Support: PVcase prioritizes troubleshooting and SLA support for current software versions. Staying updated ensures rapid incident resolution.
Performance & Features: Includes optimizations that reduce hardware strain and enhance end-user workflow efficiency.

Need Help?

If you made hardware or OS changes to the user's computer during this ticket, refer to our Getting Started with PVcase Guide for detailed system requirements, compatibility checks, and installation troubleshooting. If you encounter any issues during setup, contact support@pvcase.com for assistance.